*Business Service Analyst - Treasury Services* (Contract)

Duration: 10 Months (Possibility for extension)

Location: London/Hybrid (2 - 3 days on site)

Rate: A highly competitive Umbrella day rate is available for suitable candidates

Role Profile

The Business Service Management (BSM) group within Operations Planning is the capability which defines and supports consistent and standardised E2E Operations across key business services in order to drive efficiencies, effective controls, appropriate governance and support the implementation of priority change to meet strategy.

Accountabilities & Responsibilities:

• Responsible for the initiation and execution of deliverables to align the service to BSM standards and improve its BSM maturity to reach target-state.
  . Responsible for production and maintenance of E2E service Mapping including identification of dependencies including Technology, Data, People or Third-Parties.
  . Responsible for the creation and coordination of the service working group
  . Responsible for the production and maintenance of the service dashboard and the development and maintenance of Key Performance, Risk and Control indicators (KPIs and KRIs) to illustrate service performance, risk & controls, resilience, mitigation and change.
  . Identification and alignment of SLAs and controls to process.
  . Support the Service Owner to identify gaps or vulnerabilities in resilience and prioritise their progression through design and implementation.
  . Working with the Service Owner, develop the service strategy including the definition of goals, outcomes, objectives and design principles against which change can be aligned.
  . Responsible for the establishment of the service Change Demand board and working with key stakeholder to classify and qualify to aid change prioritisation.
  . Collaborate with service owner and key stakeholders to develop Business Cases for change.
  . Engage with key stakeholders and with Change and Transformation colleagues to help define the future-state, develop solutions to address requirements and support successful adoption into Business As Usual.
  . Support and enable the Business Service Owner to mature how the service is operated, governed and improved.

Knowledge, Skills, Qualifications:
. Strong Business Analyst background in Financial Services with the ability to utilise a range of techniques and practices to ensure accurate and effective business engagement and requirements capture
. Excellent knowledge of Treasury Services from an Operational, BA and/or Change perspective covering all key products and classes.
. Ability to apply a range of elicitation techniques aligned to the standards defined to understand the business process and related dependencies.
. Excellent communication skills with the ability to tailor the delivery and content to the audience
. Core Business Analysis skills having utilised both Agile and Non-Agile approaches.
. Able to develop trust amongst sponsors, stakeholders and peers
. Ability to balance strategic thinking with the reality of what is proportional, appropriate and operationally viable.
. Ability to challenge stakeholders in the right way to clarify fact from perception
. Ability to translate complex problems into simple solutions.
. Familiarity with graphic modelling approaches and tools
. Broad experience supporting analysis of Technology, Data, Process and other core dependencies.
. Experience of challenging and being challenged in order to shape the best outcomes.
. Experience of working with or within Service Management, Business Architecture or Transformation functions beneficial.

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skill set.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.